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Director, Product Management - Contact Center

Director, Product Management - Contact Center
Job Type: Full-Tme
Location: Belmont, CA
Department: Product Management
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
We're creating cool, disruptive products and we need your help!
RingCentral is developing the next generation of integrated communication products - telephone, video conferencing, messaging, and call center management software. Power to the customer, which means they get to touch everything: change settings with Web forms, configure and reconfigure from their smartphones and fiddle with a fast-growing array of features and capabilities. The possibilities are endless, and that's where you come in.
Responsibilities:
Lead the team developing RingCentral's next-generation Contact Center offering
Develop and execute RingCentral's product strategy, with a keen focus on serving the extensibility needs of current and future customers
Collaborate with Design, Development and GTM functions to conceive features, plan projects, and build roadmaps
Build an organizational structure that keeps product management empowered and managers informed
Anticipate future product needs and craft plans to realize them, and balance feature development with investments in tech debt reduction
Interact directly with customers to understand their needs and ensure their success with RingCentral Contact Center
Work closely with the Executive staff to define product strategy and execution
Prepare product presentations for the Executive staff, customers and analysts
Represent RingCentral in industry events, and help promote the RingCentral Contact Center brand
Qualifications:
10+ years of experience in technical product management
5+ years of experience leading a team of product managers
Prior experience with cloud contact center applications and good knowledge of the market and the players
Sufficient technical experience with cloud-based web and mobile applications to be able to talk to engineers about architecture and product decisions
A track record of taking products to market and managing the product life cycle from cradle to grave
A proven history of driving product strategy and shipping products with multi-functional teams
Extraordinary written and verbal communication skills
Bachelor's degree in Engineering, or a quantitative science
MS or MBA a plus
The RingCentral environment is fast paced, high octane, success driven, team oriented, and is committed to growing the business in a virtually untapped market.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.



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