[Close] 

Customer Success Manager

Job Description:

  • Maintain and grow monthly recurring revenue for RingCentral's most valued customers
  • Project Management - quarterbacking internal and external initiatives
  • Develop strong customer relationships and serve in the role of RingCentral trusted partner
  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
  • Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth

Qualifications:

  • 5+ years of direct and verifiable enterprise-level customer success experience
  • Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
  • Driven by personal, team and company achievement with a commitment to excellence
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
  • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
  • Experience and comfort in interacting with and influencing C-level executives
  • Strong communication skills written and verbal with an understanding of situational best practices
  • Excellent presentation skills from small to large audiences
  • Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
  • Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
  • BS or equivalent education and relevant experience
Tier3


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Manager - Hourly
Valencia, CA Town Sports International Holdings Inc
Customer Service Manager - Hourly
Westlake Village, CA Town Sports International Holdings Inc
Customer Service Manager - Hourly
Glendale, CA Town Sports International Holdings Inc
Customer Service Manager - Hourly
Northridge, CA Town Sports International Holdings Inc
Customer Service Manager - Hourly
Irvine, CA Town Sports International Holdings Inc
Customer Service Manager - Hourly
Torrance, CA Town Sports International Holdings Inc